How to file a complaint

To file a complaint, please contact Convera USA, LLC before contacting your jurisdiction with a complaint.  You may submit a complaint to Convera through the following means:

Telephone: 1-866-381-6551 
Email: [email protected]

If your complaint is not resolved by Convera you may also direct your complaint to the relevant regulator in your jurisdiction:

Alaska

For Alaska Residents Only:

If your issue is unresolved by Convera USA, LLC, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

Alabama

Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 12000
Montgomery, AL 36104
Telephone: 1-800-222-1253
Website: http://www.asc.state.al.us

Arkansas

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, AR 72202
Telephone: 1-800-981-4429
Website: http://www.securities.arkansas.gov

Arizona

Arizona Department of Insurance Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Telephone: 1-800-544-0708
Website: http://difi.az.gov/

California

California Department of Financial Protection and Innovation
2101 Arena Boulevard
Sacramento, CA 95834
Telephone: 1-866-275-2677
Website: http://www.dfpi.ca.gov

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677 or 916-327-7585, by e-mail at [email protected], or by mail at Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Colorado

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Telephone: 303-894-7575
Website: https://banking.colorado.gov/

Customer Notice

Connecticut

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: 1-800-831-7225
Website: http://www.ct.gov/dob

District of Columbia

District of Columbia Department of Insurance, Securities, & Banking
1050 1st Street, NE, 801
Washington, DC 20002
Telephone: 202-727-8000
Website: http://disb.dc.gov

Delaware

Delaware Office of State Bank Commissioner
1110 Forrest Avenue Dover
Dover, DE 19904
Telephone: 302-739-4235
Website: http://banking.delaware.gov

Florida

Florida Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399
Telephone: 850-487-9687
Website: https://www.flofr.gov

Georgia

Georgia Department of Banking and Finance
2990 Brandywine Rd., Suite 200
Atlanta, GA 30341
Telephone: 1-888-986-1633
Website: http://dbf.georgia.gov

Guam

Guam Department of Revenue & Taxation
1240 Army Drive
Barrigada, GU 96913
Telephone: 671-635-1835
Website: https://www.guamtax.com/app/contactus.do

Hawaii

Hawaii Division of Financial Institutions
335 Merchant Street, Rm. 221
Honolulu, HI 96813
Telephone: 808-586-2820
Website: cca.hawaii.gov/dfi/

Iowa

Iowa Division of Banking
200 E. Grand Ave., Suite 300
Des Moines, IA 50309
Telephone: 515-281-4014
Website: https://idob.iowa.gov/

Idaho

Idaho Department of Finance
11341 West Chinden Blvd., Suite A300
Boise, ID 83714
Telephone: 208-332-8000
Website: http://finance.idaho.gov

Illinois

Illinois Department of Financial and Professional Regulation
320 W. Washington, 3rd Floor
Springfield, IL 62786
Telephone: 1-888-473-4858
Website: http://www.idfpr.com

Indiana

Indiana Department of Financial Institutions
30 S. Meridian St., Suite 200
Indianapolis, IN 46204
Telephone: 1-800-382-4880
Website: http://www.in.gov/dfi

Telephone: 317-232-3955

Kansas

Kansas Office of the State Bank Commissioner
700 SW Jackson, Suite 300
Topeka, KS 66603-3714
Telephone: 785-380-3939
Website: https://www.osbckansas.org

Kentucky

Kentucky Department of Financial Institutions
500 Mero Street
Frankfort, KY 40601
Telephone: 1-800-223-2579
Website: https://kfi.ky.gov

Louisiana

Louisiana Office of Financial Institutions
8660 United Plaza Blvd., 2nd Floor
Baton Rouge, LA 70809-7024
Telephone: 1-888-525-9414
Website: http://www.ofi.louisiana.gov

Massachusetts

Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118
Telephone: 1-800-495-2265
Website: http://www.mass.gov/dob

Foreign Transmittal License # FT0041
Check Seller License # CS0016

Maryland

Commissioner of Financial Regulation
1100 North Eutaw Street, Suite 611
Baltimore, MD 21201
Telephone: 1-888-784-0136
Website: https://www.dllr.state.md.us/finance

The Commissioner of Financial Regulation for the State of Maryland will accept all questions and complaints from Maryland residents regarding Convera USA, LLC License #907333 at: 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, phone toll free 888-784-0136.

License may be verified through the NMLS Consumer Access website at https://nmlsconsumeraccess.org/. 

Maine

Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Website: http://www.credit.maine.gov

Telephone: 1-800-332-8529 (toll free in Maine) or  207-624-8527

Michigan

Michigan Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor
Lansing, MI 48933
Telephone: 1-877-999-6442
Website: http://www.michigan.gov/difs

Minnesota

Minnesota Department of Commerce
85 7th Place East, Suite 280
St. Paul, MN 55101
Website: http://mn.gov/commerce/
Telephone: 1-800-657-3602 (greater MN only) or 651-539-1500

Missouri

Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102
Telephone: 573-751-3242
Website: http://www.finance.mo.gov

Mississippi

Mississippi Department of Banking & Consumer Finance
501 N. West St., Suite A
Jackson, MS 39225
Telephone: 1-800-844-2499
Website: http://www.dbcf.ms.gov

Montana

Montana Division of Banking and Financial Institutions
301 S. Park Avenue, Suite 316
Helena, MT 59601
Telephone: 406-841-2920
Website: https://banking.mt.gov

North Carolina

North Carolina Office of the Commissioner of Banks 
316 W. Edenton St.
Raleigh, NC 27603
Telephone: 919-733-3016
Website: https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information

North Dakota

North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Telephone: 701-328-9933
Website: https://www.nd.gov/dfi

Nebraska

Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508
Telephone: 1-877-471-3445
Website: http://www.ndbf.ne.gov

New Hampshire

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
Telephone: 603-271-3561
Website: http://www.nh.gov/banking

New Jersey

New Jersey Department of Banking & Insurance
20 W. State St., 5th Floor
Trenton, NJ 08625-0040
Telephone: 1-800-446-7467
Website: https://www.state.nj.us/dobi

New Mexico

New Mexico Financial Institutions Division
2550 Cerrillos Road
Santa Fe, NM 87505
Telephone: 505-476-4885
Website: https://www.rld.nm.gov/financial-institutions

Nevada

Nevada Division of Financial Institutions
3300 W. Sahara Avenue, Suite 250
Las Vegas, NV 89102
Telephone: 702-486-4120
Website: https://fid.nv.gov/

New York

New York State of Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Telephone: 1-800-342-3736
Website: https://dfs.ny.gov

Additional terms for REMITTERS in New York. Convera USA, LLC is a transmitter of money abroad. It is licensed and regulated by the New York State Department of Financial Services. Any unresolved complaints may be mailed to the New York State Department of Financial Services, Consumer Assistance Unit, One State St., New York, NY 10004-1417.

Ohio

Ohio Division of Financial Institutions
77 South High St., 21st Floor
Columbus, OH 43215
Telephone: 1-866-278-0003
Website: https://com.ohio.gov/divisions-and-programs/financial-institutions/file-a-complaint-fi

Oklahoma

Oklahoma Banking Department
2900 N. Lincoln Blvd
Oklahoma City, OK 73105
Telephone: 405-521-2782
Website: https://www.ok.gov/banking

Oregon

Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97309
Telephone: 1-888-877-4894 (toll-free)
Website: https://dfr.oregon.gov

Pennsylvania

Pennsylvania Department of Banking
17 N. Second St., Suite 1300
Harrisburg, PA 17101
Telephone: 1-800-600-0007 (toll-free in Pennsylvania) or 717-787-1854
Website: https://www.dobs.pa.gov

Puerto Rico

Puerto Rico Office Of Commissioner of Financial Institutions
Building Centro Europa – Suite 600
1492 Avenue Ponce De Leon
San Juan, PR 00907
Telephone: 800-981-7711
Website: https://ocif.pr.gov/Pages/default.aspx

Rhode Island

Rhode Island Dept. of Bus. Regulation – Div. of Banking
1511 Pontiac Avenue
Cranston, RI 02920
Telephone: 401-462-9500
Website: https://dbr.ri.gov/

South Carolina

South Carolina Office of The Attorney General
1000 Assembly Street, Room 519
Columbia, SC 29201
Telephone: 803-734-3970
Website: http://www.scag.gov

South Dakota

South Dakota Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Telephone: 605-773-3421
Website: https://dlr.sd.gov/banking/default.aspx

Tennessee

Tennessee Department of Financial Institutions
312 Rosa L Parks Avenue, 26th Floor
Nashville, TN 37243
Telephone: 1-800-778-4215
Website: https://www.tn.gov/tdfi

Texas

Texas Department of Banking
2601 N. Lamar Blvd.
Austin, TX 78705-4294
Telephone:1-877-276-5554 (toll free) or 512-475-1300
Website: https://www.dob.texas.gov

Convera USA, LLC is licensed and engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code and by law is subject to regulatory oversight by the Texas Department of Banking.

If your complaint remains unresolved, please direct this matter to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

Utah

Utah Department of Financial Institutions
324 South State St., Suite 201
Salt Lake City, UT 84111-0089
Telephone: 801-538-8830
Website: https://dfi.utah.gov

Virginia

Virginia Bureau of Financial Institutions
1300 E. Main Street, Suite 800
Richmond, VA 23219
Telephone: 804-371-9657
Website: https://www.scc.virginia.gov/bfi

U.S Virgin Islands

U.S Virgin Islands Division of Banking
5049 Kongens Gade
St. Thomas, VI 00802
Telephone: 340-774-2991
Website: https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

Vermont

Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Telephone: 802-828-3307
Website: https://www.dfr.vermont.gov

Washington

Washington Department of Financial Institutions
150 Israel Road SW
Tumwater, WA 98501
Telephone: 1-877-746-4334
Website: https://www.dfi.wa.gov

Wisconsin

Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telephone: 608-261-9555
Website: https://www.wdfi.org

West Virginia

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Telephone: 304-558-2294
Website: https://dfi.wv.gov/

Wyoming

Wyoming Department of Audit
2300 Capitol Avenue
Hathway Building, 2nd Floor
Cheyenne, WY 82002
Telephone: 307-777-7797
Website: http://audit.state.wy.us/banking/